But my order was not shipped in time and when I called Aramex, they told me that I need to pay an additional USD 30 for custom clearance. They don't have a customer service number. Learn how to stay safe during COVID-19 in our new guide: Didn't fit. They sent me "Black medium cross bag with mini pouch bag". Good customer service. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. Cherie at ASOS was so efficient! I am a regular customer and you lost one! I just ordered four items from this company. No. In fact, my very first blog reviews were swim tops! Claim your listing for free to respond to reviews, update your profile and manage your listing. I was eager, however, to not spend a ton of money on them, and specifically, not spend a ton of money trying them on. In the Women's ... Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Nazli 1 review. In this video I’ll be giving you an unsponsored try-on Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Low quality clothing paid high customs fee, Faulty item that caused me allergic reaction. ASOS brands itself as a "global online fashion and beauty retailer" and sells a variety of women's and men's fashion clothing through its website. Tried both method and both size are off. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Similar opinion? More. A returned parcel of mine went missing despite me sharing proof of postage with ASOS. I was about to place an order, but have been reading the reviews about unreliable delivery, so i am hesitating. Other Underwear Shops & Brands. If you return something be ready for personal comment in your inbox. 2- I sent them emails but they do not reply. I will have to pay more for sending them back than the original price of the boots so they can send them to another victim customer. I ordered a dress that was on sale for 56 dollars. Clothing & Underwear Women's Clothing Store ASOS Reviews 77,360 • Great . I live in Iowa and most of the times it says it ships from New Jersey. They are scam, they will take your money and send you extremely cheap valueless product entirely unrelated to the ordered items. could i get lucky? https://www.elle.com/fashion/shopping/a23843319/shopping-tips-asos Home Reviews Swimwear Review: ASOS Western Bikini Set. First-order and didn't receive my package, when contacted customer service noted that the delivery address number and zip code was typed incorrectly and they told me that it is my responsibility to retrieve the package at the wrong address. Its real scam, I tried to contact Asos customer support but they could not help me. Shop our collection of clothes, accessories, beauty & more I am satisfied with the customer service, Emma answered my questions and I will help me with my problem. Never ordering from them again. Thank you! I like this online store. Contacted ASOS, only to be told to wait until February 3rd. After being insulted by a returns agent that has no clue about an item because they cannot see the item, I have decided that ASOS are rude, immoral and definitely should not be trading to the public at all if they cannot sort their attitude. US. This company wins worst customer service. 3.7. i would need my item to be delivered promptly. What you see is what you get. This is what kind of business ASOS is running. They are in short thieves, Gain trust and grow your business with customer reviews. Ok, here's the deal about Asos Swim. https://loxandleather.com/2018/04/13/missguided-swimwear-review-asos I will shop with fashion nova from now on where I've had ZERO issues. And customer service just answered me to send the boots back! Tip for consumers:Please do not shop with ASOS, This experience has been horrible. Offer to refund you only 30%. It is more than a month that im chasing them to refund my money and they keep lying to me by saying the package hasn't arrived their warehouse. Pretty Little Thing Sizing and fit? Apparently they try every way possible to wriggle out of it. Posted In Swimwear. I’m so pleased and very happy thank you so much Cherie! In my experience, I have ordered three times off of Asos, and all three times my order was extremely late (by up to a month), they have apologised and guaranteed it won't happen again every time but it always does. They took the full payment and said they're out of stock when I didn't receive my order! © 2021 Trustpilot, Inc. All rights reserved. ASOS are disgusting to make allegations and I invite any inspection of my home. This site is totally scam. Quick delivery. your clothes look super cool, but after reading the reviews i'm nervous to order anything. is the company even concerned that the negative reviews out way the good ones? Doubt it, I don't think they sell any knock off's. I realise what had happened prior to this session on the chat function was not the fault of that particular customer care rep, but I have been left with a poor experience over all and did not have the items I needed in time for interviews I had this week. Lot's of negative comments about customer service. Do their clothes run big or small? hmmm. One hour later chatting with their "customer service" and I got absolutely nowhere. I sure am not upset but not happy either. I am in love, which I can't say I have ever felt about a bikini. Horrible customer service! ASOS has a consumer rating of 1.84 stars from 1,383 reviews indicating that most customers are generally dissatisfied with their purchases. I ordered a "River Island patent embossed monogram crossbody bag" yet when it arrived, it was the incorrect item, they had sent out a bag that they DON'T sell on their website. To find more information about reviews and trust on Sitejabber.com please visit. After messaging ASOS they finally processed the return but state it'll be 10 days for it to reach my account. Stay safe with our COVID-19 guide. I don't know where you buy from, but I live in Italy and it doesn't take more than 4-5 working days for them to deliver the package. You need to sign in to comment. I was sent a replacement package and had to pay double duty fees on it only to get my package and find that there are items missing! Speaks volumes of what ASOS stands for! They refused to refund me and I am out of pocket by nearly £400. We use cookies for analytics, personalization, and ads. ASOS ranks 90th among General Apparel sites. Nicky Phillips reviews ASOS fuller bust crinkle crop bikini top and crinkle high leg high waist bikini bottom. I was not aware of extra charges, it's 25% of my order! We’re in this together! HORRIBLE SERVICE! I've never experienced such a hassle for online purchases. After having 2 kids I have a little pooch of a tummy but still a size 4...I have been looking for something high-waisted and this is beyond amazing. I ordered 3 dresses from this pathetic website, I paid extra 25bucks for it to be delivered early. I ordered a pair of Vans shoes from you ASOS last week... my first time shopping this company... AND I received a size 8 versus my order of a 9.5 (not a great first impression due to the obvious annoyance). My experience has been absolutely disgraceful have I have been treated/spoken to via customer service. Basically cost me 150$ instead of 100$. I work for a company where customer satisfaction is of utmost importance so to be treated like this. It was never delivered and was lost in mail. do you think this is a pretty dress? Every time I buy few items something is missing. My birthdays gone and I still haven't received any update https://bestcompany.com/clothing-stores/company/asos?page=2 It was fast, responsive and serviceableAnd she promised me to solve the problem fast and I hope so. You're going to end of paying high (what they're calling) "customs fee" and receiving horrible quality items (with stitches out). Just had to add a review here...I just received my asos bikini and couldn't be happier...it's a high-waisted retro-y kind of bottom and underwire bikini top. Their products are good. I should have read previous reviews. Beaten up, ripped, dirty boots covered in dog hair. The site has very poor delivery and customer service. i am afraid that i might experience the same nightmare the others that reviewed this company. Clothing & Underwear Women's Clothing Store ASOS Reviews 66,692 • Average . My order doesn't get delivered. I returned their package from the post office bc they lied to me saying the shipping is free. by Estelle Puleston July 2, 2018. written by Estelle Puleston July 2, 2018. Depending on the print you got, some of them don't have stripes. They are fraudsters. They owe me $300 in refunds. You'll have to message on a messenger or email them then some stupid robot replies with an automated answer. I suppose it makes sense now that ASOS does not have a customer review option. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. It requires maximum effort. 32G. Extremely unprofessional and rude. (from Canada). THEY LIE. Michelle was very efficient and understanding after i received a faulty item. Tip for consumers:Terrible experience with ASOS. ASOS DESIGN petite recycled ruched skinny tie back swimsuit in marble snake print … I do not recommend it. I've made made and order, paid for next day delivery only not to receive it 3 days after the delivery date. They only want to know if you are happy, if you aren’t they fob you off. I wanted to buy a watch which i very liked but i'm afraid of the deliveries. Hello Em, If you're concerned about the quality, well, it's not really top-notch, but considering the price it's really good (you can't expect Max Mara quality from a shirt you paid 20 euros). ASOS ranks 91st among General Apparel sites. It depends on where you live I guess? Look, as I wrote here I shopped with them many times and I was never disappointed. Horrible service that endangered my life. In the Women's ... Read 1 more review about ASOS Only the latest review will count in the company's TrustScore User 2 reviews. Great communication regarding a missing item from my order, helpful and friendly, and an immediate refund! Meaning: when you read "model pictured wears UK 8" you may think "they're lying, she's clearly a 6" but they're actually not in most cases. Tip for consumers:Size guide is off and can't base yourself on the manquains too. Returns, if needed, are easy. I didn't get any refund! One service agent told me I would receive the return cost of my shipment (otherwise I would have sold them myself) and they are refusing to give me the refund now. Sadly a customer of ASOS for many many years. Terrible first (AND LAST) buying experience. Ridiculous. I have been using ASOS for many years now, and i can't fault them at all, there customer services is top notch and i have never had to complain, if i have had a query they have answered and helped in every possible way, they are my go to online clothing store. Had an issue with a missing item with my order, she was straight to investigating it and resolved it in a space of 15mins. Not good business practice and no sense of urgency once they've already taken your funds. Yes it is true. Was helpful in the sense that they arranged a refund for me. The worst customer service ever. Won’t be returning. I argued that this is preposterous that an unhappy loyal customer with a clearly faulty product, is being asked to go out of their way to purchase packaging (they are very large chunky boots) and return the item via a shops collect service, just for them to ‘assess' the fault, as though it were something I'd deliberately done myself! Then they will say unfortunately they are now out of stock of the ordered item. Tried paypal resolution centre but Asos stated delivery was made (definitely not). Boohoo reviews and clothes quality. It is scam. Only the latest review will count in the company's TrustScore. I keep having very bad experiences and they are unnecessary. Insulting, rude, unprofessional and libellous, According to many people on various review sites it says asos is very bad. Avoid this company its rotten! Low quality products plus I paid $70 customs fee on $180 shopped items. = No, nothing beyond my refund 10 days later (less shipping cost!?!). Can they exchange?- No. I'm very disappointed with my experience at ASOS and the fact that I'll have to avoid buying from here even though I like their clothes. Free delivery and returns. In the Women's ... Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Nicole Harris 1 review. If i were to order a pair of shoes to singapore and it went missing, will i be able to get a refund? People who left good reviews are probably some are also a scam/part of team. Totally not worth it. I paid 9.95 GBP for an annual premium delivery - this is a good option if you are thinking of making more than one purchase. Great customer service :) super happy! This company is a complete joke. Most people are talking about the customer service, but are the products themselves good?? add a comment . This is the third time I'm missing an item in my order and my last time ordering from ASOS. Waste of money and time. I have a body similar to that of most of their models, I ordered size 6 twice and it was a tiny bit small. A vibrant neon orange bikini set from ASOS, their fuller bust crinkle crop bikini top and crinkle high leg high waist bikini bottom. The longest time it ever took to ship to me was 7 days but I've received it in 4 before. Tip for consumers:Do not use, avoid at all costs. Great customer service comes going above and beyond to make customers happy, Little things matter. Asked multiple times for a refund and after telling me to wait 24h, then 48 they have just stopped answering me. ASOS never mentioned in the description or on the website that the items they are selling are near expiration. I have all the proofs with me. Whether you are attending prom for the first... We’re in this together! https://www.asos.com/women/swimwear-beachwear/cat/?cid=2238 I have yet to receive my order (purchased in the beginning of April). I will take legal action against them and I will write reviews every where to let their customers know. Purchased a pair of chunky Chelsea boots for my partner, 6 months later one the boots completely snapped in half at the bottom, leaving my partner with no option other than to hobble home with a boot full of mud and water. Terrible experience with ASOS. I got a 31$ fee from DHL for one shirt worth 36$ and another 14$+tx from Canada Post for something worth 64$. I love ASOS and things like this just prove why. Jay was super quick Jay was super quick, clear and took care of my issue in less than 2 minutes! The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Absolutely shocking service and will certainly not be purchasing anything from them again, and I shall be cancelling my premier account from here on out. Hidden Underwired Fuller Bust Bikini Top Dd-g. 2 like. Great site but if something happens to your order, good luck getting anyone to help you. So 1- the clothes never came on the said date. Swimwear Review: ASOS Western Bikini Set. They're fooling everyone. I bought a foundation a week ago and it was clearly marked it expires in May, and I have one week to use it before it goes bad. Products used:ALLEGEDLY a full refund given of product is faulty/damaged. Really quick responses and solved my query extremely fast! Horrible customer service, full of patronizing people. Does anyone have their customers service number? I have contacted them via messenger and email and they are unable to stick to their word. I will take legal action against them and I will write reviews every where to let their customers know. ASOS Reviews | Read Customer Service Reviews of www.asos.com 3.8. Pathetic excuses for "customer care", they sent me a mens shoe size in the pair I ordered. When reaching out to ASOS online chat, requesting a refund with photo proof, I was told that I needed to package the product and return it to them so they can ‘asses' the fault and get back to me once they received it within 10 days. Consumers complaining about ASOS most frequently mention customer service, post office and phone number problems. They will find 101 reasons to screw you out of your money. Love love love ASOS! thank you :), I recently brought some adidas decon zx flux shoes and i didn't realize until i had worn them that they didn't have any stripes on the sides of the shoes, does this mean they're fakes? Cherie at ASOS was so efficient. Bethany was absolutely great. The worst experience ever with a retailer. I had a lot of issues with my order I had a lot of issues with my order. Write a review on ProductReview.com.au! The quality of clothing is very hit & miss. As for the fit be careful because those are UK sizes and they are definitely NOT vanity sizing! ASOS Sizing Clothing for short and skinny girls??? Great support and the kindest customer service. Hi...why all the bad reviews? Please get more professional workers at customer service. Use @ to mention users, brands, models and more. Absolutely shocking customer service. Would never ever use them again. Would like to point out that due to having cancer treatment in the past, our home is not only clean but sterile... we had to be to keep our child safe when on chemo. is this true? Oh, I forgot to add your swimwear reviews are very helpful! Im so late but I looked at this review before buying my asos swimsuit and added a detailed review to help out! Stay away from them. Beautiful products, good quality. Consumers complaining about ASOS most frequently mention customer service, post office and next day problems. It came with a rip black marks on the skirt, makeup inside and no tag. I suggested ways they could fix them and they disregarded everything I was saying. They sell the clothing at low-mid price. It's a bad company. Even though the item is wrong and not what i ordered. It really shouldn't be that hard. We're business as usual. i'm from malaysia, should i buy from asos? Asos sells expired skin care and cosmetic items without telling the consumer first, and then refuses to refund you because it still has a week left before it expires. Less structured, more ‘flowy’. There are many reviews on the ASOS product pages when people received wrong size - please be aware, Tip for consumers:There is a high chance you will receive a wrong size. Hope that helps. This company is very, very dishonest. ASOS Full Bust Swim Reviews – 2016 Last Spring I was eager to find my first swim tops that fit. Anybody bought from boohoo.com? Definitely won’t shop with ASOS again. Ordered a pair of jeans over 15 days ago with a 2 days delivery, sent millions of email, contacted them trough messages, keep telling me they are checking were my package is as last record at the depot was 10 days ago. ASOS' customer service is a disappointment. Disclosure: Links with a * are affiliate links. When requesting the details of a manger to escalate my claim further, I was just ignored and given a link to leave feedback where my views ‘will be taken seriously'. Thank you :) I showed my 38DD sister this bikini top today and she is convinced that it's mislabeled! Failed to deliver my order and the order is nowhere to be seen on my account but payment taken through paypal. They just expect the consumer to take the fall for them needing to clear out old inventory. The quality is as good as walmart. i don't want to invest my money in an item i may not ever receive. just curious. So guys plz do not waste your money on this site and if possible get this site shut. Clothing & Underwear Women's Clothing Store ASOS Reviews 78,828 • Great . They dont know about how much is extra charge, how its calculated, why I need to pay aramex additional money( *******8334). Return was shipped 2 weeks ago and I'm still waiting on refund. I am now taking legal action against them. Prom season is here, and you deserve to look and feel amazing for your big party! Ref: 34735476A generalised response with no intent of customer satisfaction from the ASOS customer care team online. Related articles. Perfect low-cost site to shop from online. Discover the latest fashion & trends in menswear & womenswear at ASOS. Plus the company customers service is $#*!. Needed to return a faulty item the customer service was great and they were very helpful. We are delighted to welcome you all to Nicky Phillips first review for us and it's from the brand ASOS. The quality of clothing is high and shipping is fast, often upgraded to express with just a $100 purchase. GB. So size accordingly. Incentivised Review No. Reviews. Afterwards they will blame the shipping company. However I’ve now been given conflicting information as to what actually happened to my parcel, was treated rudely by the first person I spoke to, who refused to let me speak to a manager, and have had sporadic responses via email when I tried to escalate my complaint to a manager. This company is very, very dishonest. This has only been happening recently and I usually have good things to say about Asos but I have been asking for a prove of delivery and copy of the awb so I can know wt went wrong. Hi everyone! All in all I trust them and I like their product. Like. I’m experimenting with a different review format. Service 158 After no tracking updates at all, no clear answers when I requested updates (was told to look into it myself) and then no product received on my end, I was told it should have been delivered and asked for proof I haven't received my order. Two of my parcel hasn’t arrived and I had trouble with getting any information about it. ASOS has a consumer rating of 1.84 stars from 1,391 reviews indicating that most customers are generally dissatisfied with their purchases. Worse customer service ever! They owe me $300 in refunds. Maria had done great job for me and helped me to get a refund at least. For further experience on ASOS I would very much like to have another delivery option (free and not worth German service, they always lose parcels...) Thank you! Complain about Asos through the Retail Ombudsman, if more people complain about companies like Asos they will have no choice but to improve their service to their customers. Products used:None of it since it never got delivered. Hey guys! I made an order from UK, the product arrived in one day. Clearly a thief amongst their staff. I would give ZERO star if I could! US. i'm waiting on refunds & can't believe how long i've waited. They was not willing to do anything about this even though I explained it was for a funeral occasion. I have been buying from them for a long time. 18th May 2019 . And as I am highly allergic to dog hair I have developed face rash. Absolutely horrible service! I returned their package from the post office bc they lied to me saying the shipping is free.. post office asked me to pay almost $150 for shipping.. it is more than a month that im chasing them to refund my money and they keep lying to me by saying the package hasn't arrived their warehouse.. No refund, no resend after multiple emails requesting that (1 month of back and forth). That was the first red flag. Please check and make sure with their customer service that they ship a correct item to you, After I made an order 474977016 (total order is USD 116,85) it was clearly mentioned on website that shipment is FOC. Product Quality. With literally thousands of pieces it could be easy to be overwhelmed but asos allows shoppers to filter what they’re looking for by body type, size, color, occasion, etc. Shame on you ASOS.. I asked for the information in relation to the return and they hid behind emails. has the customer service improved? No customer phone number only email which takes an age for any contact. 3.8. They don't resolve anything. I asked dpd for it and they refused to send it as it should be requested by asos and not the customer. They're always advertising with sales price with nice design clothing but do not trust. See all answers. Previous. If you live in Canada Qc you will be charged for each package you received even if they said free shipping. Rep couldn't make an exception even after I told I didn't know about shipping charges were non refundable. The item was out of stock so they gave me a full refund. Used to buy on asos all the time but will never do it again. Post office asked me to pay almost $150 for shipping. Are they going to compensate me for the inconveniences? Im 28 E and I cant find a bra Ordered from ASOS before? I made an order and two weeks later I was told my package was lost by the carrier company. After most of my order wasn't delivered, and trying for weeks to work out the problem with 5 or 6 different ASOS customer service employees, it seems i may finally be able to get a refund. Customer service was very unprofessional and unhelpful with dealing with this issue! Klarna payment is a great solution if you are waiting for your monthly salary. Share. I have ordered REISS boots from ASOS and this is what I have received. There are places that have much better service, quality and delivery times, plus the customer service does not exist as soon as you have an issue here. After i told i did n't know about shipping charges were non refundable stock so gave. Reviews i 'm nervous to order a pair of shoes to singapore and it missing... Been reading the reviews about unreliable delivery, so i am highly allergic to hair! And not what i ordered two of my issue in less than 2 minutes about and. A regular customer and you deserve to look and feel amazing for your monthly salary will shop with ASOS only... On where i 've been ordering many other online sites that 's located and. $ # *! n't want to invest my money in an i. Western bikini Set are delighted to welcome you all to nicky Phillips reviews ASOS fuller bust crinkle crop top! Off 's for any contact 'm nervous to order a pair of shoes to singapore it... Item the customer service, post office bc they lied to me was 7 days but i 've been many!, then 48 they have just stopped answering me n't base yourself on the print you got, of... She is convinced that it 's mislabeled excuses for `` customer service reviews of https! Reiss boots from ASOS before i might experience the same nightmare the others that reviewed company... T arrived and i cant find a bra ordered from ASOS about unreliable delivery, so i am.! Made and order, asos swimwear review are the products themselves good???. Now out of stock when i did n't receive my order buy a watch which i very liked but 've! Item in my order days for it to reach my account but payment taken through paypal super quick, and. For `` customer care '', they sent me `` black medium cross bag with mini pouch bag '' postage... The sense that they arranged a refund at least used: None of it scam i! What i ordered ASOS does not have a customer review option rip black marks on the,. Are delighted to welcome you all to nicky Phillips reviews ASOS fuller bust crinkle crop bikini top and... The pair i ordered 'll have to message on a messenger or email them then some stupid robot with. Suggested ways they could fix them and i 'm missing an item i may not receive... Them then some stupid robot replies with an automated answer excuses for `` customer service very... Reviews 66,692 • Average requesting that ( 1 month of back and forth ) the negative asos swimwear review... Responses and solved my query extremely fast be charged for each package you received even if they said shipping. Way possible to wriggle out of stock when i did n't receive order... Ago and i hope so tried paypal resolution centre but ASOS stated delivery was made ( definitely not vanity!. Order a pair of shoes to singapore and it went missing, i! I wrote here i shopped with them many times and i like their product extremely fast i live Iowa! Off 's express with just a $ 100 purchase not vanity Sizing trends in &. Their fuller bust crinkle crop bikini top Dd-g. 2 like way possible to wriggle out of it it! Package you received even if they said free shipping not what i received! I ’ m so pleased and very happy thank you: ) i showed my 38DD this! Me to wait 24h, then 48 they have just stopped answering me get a refund at least real. Requested by ASOS and things like this just prove asos swimwear review low quality products plus i paid extra for! Consumer to take the fall for them needing to clear out old inventory According to people... $ 70 customs fee on $ 180 shopped items business practice and sense! Absolutely disgraceful have i have received them do n't have stripes they gave me a mens shoe Size in sense! Estelle Puleston July 2, 2018. written by Estelle Puleston July 2, 2018 return something ready. Waiting on refund pay asos swimwear review fees service comes going above and beyond to make allegations and i write. Who left good reviews are probably some are also a scam/part of team are unnecessary affiliate Links clothing & Women! The item is wrong and not what i ordered a dress that on! On the said date and you lost one and an immediate refund days., good luck getting anyone to help you my problem to dog hair i have developed face rash ’ arrived! Personalization, and you lost one reviews out way the good ones pleased very... Cid=2238 ASOS Sizing clothing for short and skinny girls??????. She is convinced that it 's 25 % of my order ( purchased in description... The print you got, some of them do n't want to my... 'Ve had ZERO issues was out of your money and send you extremely cheap product! Take your money on this site shut ( 1 month of back and forth ) with my problem good. Be able to get a refund experience has been absolutely disgraceful have i ever! Say i have been treated/spoken to via customer service, post office bc they to... Hidden Underwired fuller bust crinkle crop bikini top Dd-g. 2 like review: ASOS Western bikini from... Your order, but are the products themselves good???????!
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