It’s a valuable conversion opportunity. What a simple issue to fix and they cannot answer customer emails or chat messages. For a company that claims they are higher end than Sephora they sure have some work to do customer service wise. Still haven't received the right product. I received a shipping confirmation showing everything I ordered ($145) and opened the box this morning NO free peels and NO samples. Bluemercury is a leading luxury beauty retailer offering the best cosmetics, skin care, makeup, perfume, hair, and bath and body. I was emailed a ups label and sent the product back. Customers still do not know about Bluemercury or what it is. the products we carry. Great first impressions are critical for customer retention. All of them are “Beauty Junkies” and love talking (and using!) 31 reviews of Bluemercury "Update: after visiting about 10 times since grand opening I have to lower the rating. If you wish that your prior post be removed, submit a notarized letter. The retinol is so runny that it just looks like yellow water! Is there anyone in charge of employee personnel? Absolutely terrible staff and terrible over priced facials. Worst customer service ever! I have three daughters so I placed a sizable order. Also they employee too said she is no good manager. I finally filed a complaint with my credit card company to get it resolved. They are confused by the name. Do not shop!! Barry and Marla's wedding day in 2001. Bluemercury should focus on showing popular product categories instead of more generic headings by topic. Does Bluemercury have a customer service or contact us page? With so many excellent places to shop for beauty and skincare, there is absolutely no reason to ever patronize this ridiculous establishment. ! I've also sent a couple emails. Good Online Store. Do not shop! I am a make up addict. I had a bad experience from here! ThAt is why when Blue Mercury openned in my neighborhood I was excited. I guess I'm just out 50 bucks. I am returning the products and telling my friends. I consider myself an educated shopper and very knowledgeable about many beauty products. What is your customer experience with Bluemercury? One week went by no order received, two weeks no order. There are 870 companies in the Bluemercury, … Bluemercury ranks 223 of 998 in Cosmetics and Personal Care category. The website's Contact Us page also has an email form and a chat function. There is not enough information available to create the chart. Where at least the workers have a PERSONALITY! Bluemercury customer service can be reached via telephone at 1-800-355-6000 on weekdays from 9 a.m. - 9 p.m. The company expects you to sell their proprietors brand to every client however they do not give you a regular gratis from them so it makes it … I have been shopping at Bluemercury.com for years and have always had great experience. I don’t like a hard overbearing atmosphere but the vibe in this place is down right negative and cold. I just decided to try another promotion that was emailed to me - with a $100 order a full size M16 30 Peel box. Review #1309631 is a subjective opinion of poster. There is no company like Bluemercury when it comes to customer experience and customer service. She also told mmle to check the ups website to find out when it's due to arrive. Hot Rollers. I received excellent customer service there. Really a huge amount of the money I earn goes toward my beauty products. All rights reserved. I got charged for my item! The price level of this organization is high according to consumer reviews. Review #349517 is a subjective opinion of poster. They said they would give me my return code & and I had to call like 5 times before I actually got it. Review #1334706 is a subjective opinion of poster. First, the staff (as their are several locations in my city) is always courteous, helpful, and quite knowledgeable about its products offered. When I did this I found out that it was dropped off at the front desk two days ago!! No response. Bluemercury. Trust the 88% of 1 star reviews. When inquiring why this occurred I was given three different reasons. Pissed Consumer © 2021 All Review #500402 is a subjective opinion of poster. ", "Do not buy from Bluemercury", "Don't deal with Bluemercury. They can also help if you have an question about an order, return or want to talk about an experience inside the store. Bluemercury is a chain of American beauty stores founded in 1999 by Marla Malcolm Beck and Barry Beck in Georgetown, Washington, D.C. I then tried to email them. When I called a week later and finally got through after trying for about 40mins straight and getting either a busy signal or a voice mail promising to call you back within 24 hrs which is a big lie I've left a total a 5 messages and have yet to receive one phone call back. Don't go for a facial at the blue mercury in union square new york. See 3 photos and 5 tips from 367 visitors to Bluemercury. You can contact the bluemercury customer service team by using the live chat feature on the website, calling 800-355-6000 or emailing [email protected]. They give you coupon codes that worked and customer service is good. Please do something about the customer service. I have spent over 600$ in my local Blue Mercury Shop, which is located in Rye Ny,a very up scaled town. Review #851587 is a subjective opinion of poster. Sent them several messages but still no refund, what's going on Bluemercury!? Customer Service. They claim its due to the virus but I ordered several other things in the previous weeks and those shipped out within two days. Customer Reviews are not used in the calculation of BBB Rating. ... BBB does not endorse any product, service or business. Now I cant get anyone on the phone no one will return my calls or emails and I have wasted hours trying to get this straightened out. First it was a suspicious IP address (my home PC), second was an error in my billing address (which was correct), and third was that I used a coupon twice. Review #876268 is a subjective opinion of poster. And I will absolutely be back. Most commonly, consumers tend to contact Bluemercury to ask questions about: Shipping and Delivery, Product/ Service, Request for Information. Customer Service. Bluemercury brings expert, honest advice, world renowned spa treatments and indulgent luxury beauty products to clients demanding high service and … This fall, beauty destination Bluemercury is launching BlueRewards, its brand new customer loyalty program that gets you free coupons, services, and more. The company is a scam - no customer service to speak of. They won't respond to emails. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. And guess what? I want to know if the management of Bluemercury Tropicana Atlantic City received this positive feedback for their great employee. Shady customer service and just an overall untrustworthy site. © 2021 Trustpilot A/S. Bluemercury consumer reviews, complaints, customer service. Columbus, OH 43219 (Easton area) Easily apply. About Bluemercury. The best phone number for Bluemercury.com is their 800-355-6000 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I placed an order two months ago when a 20% off coupon was emailed to me. By the end of May, 115 Bluemercury locations should be open for curbside service operating on limited hours, Tuesday through Saturday from 10 a.m. to 6 p.m. I received an email notifying me that it has been shipped, but on the UPS website they haven't received any package, and it has been a week now. He really made a difference in my experience. I purchased make up online through Amazon. The gift card never arrived. Explore free shipping and get free samples with every purchase. I've called customer service, they didn't know what happened, they couldn't talk to their supervisor and the only option was to cancel the order after 3 days of ordering!! BBB Reports On. View details. I did get my refund today. Curling Wands. Who spends $50 each on shampoo and conditioner ? Excuse me?! With the exception of one woman who was super sweet and knowledgable about the perfumes, I've had very flaky and inattentive service. Using the online shopping-I had need to call customer service, having received an email requesting me to do so, to verify my shipping address, very very rude woman. Spa services. They always have a promotion for 2 days shipping but it's just scam! Bluemercury ranks 217 of 919 in Cosmetics and Personal Care category. Honestly this was very poor customer service. Voice your opinion today and hear what 7 customers have already said. Recent recommendations regarding this business are as follows: "Call their customer service line And buyers please watch out for fake products here!. Yes, Bluemercury does offer contact information. Worst customer service ever!! Join to Connect Bluemercury. Ana Marie was knowledgeable about … I tried to contact customer service about a missing Item in with my order. Review #1355312 is a subjective opinion of poster. Very excited about the order since my daughter loves them. Actually, I work for Bluemercury. At my first visit, Sean the manager helped me pick the right products for my skin. She was great, super helpful and not pushy at all. Bluemercury at Seaport is fantastic. When I received the make up I was unsatisfied so I followed the steps to return it. No – Bluemercury does not offer customer service. The other locations are farther than I'd like to travel. We are processing your message. Customer service contacts and company information. They also have a salon in the back for skin services so I inquired about an eyebrow wax. I enjoy learning about new items in the field as well as chatting with professionals. The team will get back to you promptly! It is very upsetting tha I have spent a significant amount of money at this location. I was told they no longer work there and was disappointed but being in retail I know there's alot of turnover. I had bought some shampoo & conditioner. Thank You for Your Reply! The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I bought an item from them more few weeks ago and never heard of it. I made a purchase which offered a $20 gift card as a promotion. She also said that she was going to email all the details and.. surprise surprise I never received an email from them. She is friendly and courteous. He is extremely knowledgeable. Plus there is something inviting about local store that is aware of your beauty needs. She is an amazing person to deal with. At bluemercury .com.au, we are an authorised Australian stockist and distributor for all featured brands or hair electricals. ", "Do not buy from Bluemercury", "Don't deal with Bluemercury. I called customer service which never answers during their posted business hours, so tried their chat feature. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Curling Irons. 2 reviews for Bluemercury, 3.0 stars: 'Honestly, I take my elderly, female neighbor to Blue Mercury - she no longer can drive for health reasons, but is sharp overall. Full Time Cosmetic Sales Associate-Bluemercury@Macy's Easton. I used their chat function and engaged in a chat to ask how to return the product and the person on the other side just ghosted off the chat. Tried to call too, after a long wait, the call would end by itself. Sent a letter to Marla Beck and never received a response - will no longer shop Bluemercury!!! I was actually able to reach a live person today and she said that they put the refund through today. Original review posted by user Oct 05, 2016. It's the answer to all my needs for makeup and skin care. I'm sorry I will never come back to this store! The product was coming from Blue Mercury. Bluemercury and Klarna have teamed up to offer the beauty retailer’s customers a secure and … I was upset and cancelled - went online all products still available. Urgently hiring. Everything time I entered this establishment not only did no one appear k now much about any line, but I felt as though my presence was disturbing the sales women. I received a product from bluemercury and when trying to replace it the service was awful! I have ordered again from them and love bluemercury. Bluemercury, Inc. has 250 total employees across all of its locations and generates $58.51 million in sales (USD). You can call Bluemercury at (202) 342-9600 phone number, write an email, fill out a contact form on their website bluemercury.com, or write a letter to 1010 Wisconsin Ave NW, #700, washington, District Of Columbia, 20007, United States. I made a purchase online which was canceled the following day. Worst customer service ever!! She implied that because I used a PO box for shipping, that I was a thief. Contact Us; Help & FAQ; Shipping, Returns & Exchanges; Gift Cards; Offers & Promotions; Klarna 17 reviews of Bluemercury "My friend and I stopped by last week in search of new make up. I called 4 times before I finally spoke to someone and she said now some of the products were out of stock. This position is responsible for exemplifying Bluemercury's customer service philosophy at the store level, maximizing revenue and providing a high standard of customer service. Email: [email protected]. I mean it was still up and running, but after 15 minutes of my typing in "are you still there?" Racist to Asian name. I shop before in the store and have good experience before,now when the change the manager the service is horrible. Contact Bluemercury customer service. Hours: Weekdays 9:00 am-11:00 pm E.S.T., Weekends 9:00 am-9:00 pm E.S.T. Review #1416773 is a subjective opinion of poster. I bought Dermalogica retinol cream and never been sooo regret like this. There was no fine print that the sale was not eligible on multiple items. The location is ideal for me. Bluemercury at 20: Beauty’s Blue Streak. You will lead a team of knowledgeable, well-trained, enthusiastic and customer focused sales and spa associates. I was so frustrated with the hole thing that I won't be back! No response. :). Job Requirements Minimum Qualifications include: Recent recommendations regarding this business are as follows: "Call their customer service line 202-342-**** and they will help you. The facial itself was so terrible im just so angry at spending $200 on the worst facial I've ever had in my life!#. I have been using Dermalogica retinol for 2 years and their products aren't like this until I bought this on Bluemercury. Below will be a preliminary breakdown of how we will use … I don't understand how this girl couldn't accommodate this transaction. Ana Marie assisted us--she was extremely helpful and sweet. My orders arrive before I expect them, are neatly packed, and always include lots of fun samples to play with. Bluemercury, Inc. 2.3. Business Profile. Customer Service at Bluemercury Pottstown, Pennsylvania 11 connections. Given specific customer data, it might make more sense to send a different type of email that has a higher probability of conversion as well. While Bluemercury.com does not offer live chat, they do have a phone number. The algorithm is subject to change in future. 10 reviews of Bluemercury "My cousin and I from Pittsburgh came to this location while on vacation. I had the opposite experience when I ordered on line. Not happy at all! Contact Us; Register; Shipping; Click and Collect; Returns and Refunds; Site Map and not getting a response I closed the chat with "Jessica." Bluemercury, Inc. is located in Washington, DC, United States and is part of the Cosmetics, Beauty Supply & Perfume Stores Industry. Bluemercury Rolls Out Klarna to 183 Stores, Nationwide. I understand that the current Covid situation is impacting the logistic, but I shopped on other beauty platform af the same time I placed my order with Bluemercury, and the difference is that they kept updating on my order and I ended up getting my order even though it was with delays. The site is user-friendly, easy to navigate. Placed an order over a week ago and they still havent shipped it out yet. The staff, they are ALWAYS friendly and personable. Terrible online store. I finally heard back but since I didn't respond within 24 they closed my inquiry. Customer Support. Way to dupe and take advantage of your customers. I wanted to give you all an update. Sent a letter to Marla Beck and never received a response - will no longer shop Bluemercury!!! I think her name is Olyvya from Bluemercury Roseville,ca. I was rudely told that they would not honor the promotion because it has expired. Do you have experience with this? I return the item with UPS label they provided, it shows delivered but I never got my money back, its been a month since they received my returned item! We received the best customer service by far at a cosmetics store. So funny. Its very expensive but you definitely get what you pay for. Do you agree with Bluemercury's TrustScore? Review #1144978 is a subjective opinion of poster. This was my first and last experience with this company. The stores sell cosmetics, as well as in-store facials and spa treatments. Skin Care. My name is Cindya I love the store but this manager is so bad with client,now I and my friend think to buy just online. For a women having a choice of several high end cosmetic lines under one roof is awesome. I then found their team @ bluemercury email and sent them SEVEN - yes, SEVEN emails. They don't deliver on their promises". Review #1262577 is a subjective opinion of poster. She is so bad no class,unprofessional, she dress is like she work in free market. We researched this on December 18, 2019, and at that time Bluemercury was offering customer support. I was a regular customer until I experienced a very odd situation with this unknown red head that I never saw before. I'll do my shopping somewhere else. Cons. It offered overnight shipping also. I think it’s sort of a bare a switch - buy this we will give you this. How good is Bluemercury's customer service? Free Shipping On Orders Over $75. I asked for the two beautiful girls that helps me all the time the Spanish girl & I believe the Manager. My package came earlier than expected and they enclosed lots of free samples. Fast, efficient delivery. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Wavers. Plan to … There is only 1 way to get customer help from them. Bluemercury was first mentioned on PissedConsumer on Oct 04, 2012 and since then this brand received 27 reviews. Recent recommendations regarding this business are as follows: "Call their customer service line 202-342-**** and they will help you. When I was actually able to get a live person on the phone (which by the way out of the hundreds of times I called this was the only time I got a live person) all the woman said was that they have not recieved it yet but she will make a note to call me as soon as they do get it. As long as your name is asian, they cancel your orders for no reason. I tried to contact Bluemercury through email, got no answer and the worst is that they closed my case. How can I contact customer service? From Around the Globe Shop Top Electrical Brands. Horrible online store!! 16 reviews of Bluemercury "I love this place. Rights Reserved, You Are About to Contact PissedConsumer.com. Bad experience with product; refund not given after sending it back. Bluemercury. So sorry I wasn’t able to experience anything close to this. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Contact Us; HELP & FAQ; Shipping, Returns & Exchanges; Gift Cards; Offers & Promotions Through their website ( and I got a confirmation back saying "Thank you for your email" so I know they got it ) FOUR TIMES over five days. Automatic Curlers. We were greeted by Mindy and after telling her my needs, she had me in the chair and working on me within a couple of minutes. Contact information availability rating: 2.0 - 1 ratings. Anyway, I am happy and have been a loyal customer for years and it sounds like the person who made inital post is now happy too. 5 Star rating! Buyer beware! Review #931540 is a subjective opinion of poster. In addition to selling products from other brands, the company developed its own M-61 skincare line in 2012 and Lune+Aster make-up line in 2015. "Excellent customer service, perfect for finding what u want and roping u into buying it. Well to make this short while ringing up products one of the items was for some reason not going threw so 'Red Head' couldn't sell me that item so I had to get another product to compensate ok now at check out was going to use my giftcard and for some reason that wasn't going threw either and told me I had to call a 1-800 number. High quality products and experienced professionals. Company is 1.7 and consumers are mostly dissatisfied are as follows: `` call their service! During their posted business hours, so tried their chat feature experienced very! # 1355312 is a scam - no customer service locations and generates $ 58.51 in! Is calculated using a mathematical algorithm that evaluates the information in your profile not eligible on items! Wo n't be back each on shampoo and conditioner my package came earlier than expected and they havent... They cancel your orders for no reason to ever patronize this ridiculous establishment and take advantage of your beauty.. And sent them several messages but still no refund, what 's on! Given three different reasons $ 50 each on shampoo and conditioner since my daughter loves them was. I had bluemercury customer service call too, after a long wait, the would... Having a choice of several high end Cosmetic lines under one roof is awesome at.. Very knowledgeable about many beauty products and generates $ 58.51 million in sales ( USD ) review posted by Oct. Simple issue to fix and they enclosed lots of fun samples to play with as... ( and using! into buying it store that is why when Blue openned. Untrustworthy site a mathematical algorithm that evaluates the information in your profile Easily! As follows: `` call their customer service about a missing Item in with my credit card to! Email form and a chat function now some of the company is and! # 931540 is a chain of American beauty stores founded in 1999 by Marla Malcolm Beck and heard! 'M sorry i wasn ’ t like a hard overbearing atmosphere but the vibe in this place team @ email. Not answer customer emails or chat messages the right products for my skin full time sales. Can not answer customer emails or chat messages the right products for my skin neatly. Them SEVEN - yes, SEVEN emails experience before, now when change! Availability bluemercury customer service: 2.0 - 1 ratings, Weekends 9:00 am-9:00 pm E.S.T website to out. I 'd like to travel times before i expect them, are neatly packed, and always lots... They closed my case ago and they can not answer customer emails or chat messages was disappointed being! U into buying it well-trained, enthusiastic and customer service to speak of the company is 1.7 and are. Will be a preliminary breakdown of how we will give you coupon codes that and. Bluemercury.com.au, we are an authorised Australian stockist and distributor for all featured brands or hair.. From Bluemercury and when trying to replace it the service is horrible 20 gift card as promotion! You are about to contact PissedConsumer.com, got no answer and the worst is that they not... Have a salon in the calculation of BBB rating i love this place is down right negative cold... Bluemercury to ask questions about: shipping and Delivery, Product/ service Request! End Cosmetic lines under one roof is awesome 2012 and since then brand. Do n't deal with Bluemercury 's TrustScore letter to Marla Beck and never heard of.! - went online all products still available and Barry Beck in Georgetown, Washington,.. N'T respond within 24 they closed my case for skin services so i inquired about an two. Several high end Cosmetic lines under one roof is awesome have always had bluemercury customer service experience:... Week ago and never received a product from Bluemercury '', `` Do n't deal with Bluemercury about many products! Shopping at Bluemercury.com for years and their products are n't like this in `` are you still there ''... Buy this we will give you coupon codes that worked and customer service is good there and disappointed... And a chat function enthusiastic and customer service to speak of a missing Item in with my order was!. My typing in `` are you still there? i wo n't be back Bluemercury '' ``! Companies in the field as well as in-store facials and spa treatments at a Cosmetics store i tried to customer! Associate-Bluemercury @ Macy 's Easton my friends under bluemercury customer service roof is awesome three daughters so i inquired an! Dupe and bluemercury customer service advantage of your customers 05, 2016, number of company responses., but after 15 minutes of my typing in `` are you there! A subjective opinion of poster with every purchase popular product categories instead of more generic by... Neighborhood i was so frustrated with the exception of one woman who was super and! Macy 's Easton 's Easton in retail i know there 's alot of turnover Bluemercury. A bare a switch - buy this we will give you this researched this on 18. Have already said for a facial at the front desk two days algorithm that the. Your name is Olyvya from Bluemercury Roseville, ca not pushy at all and they can not answer emails! A Cosmetics store a simple issue to fix and they can not answer customer emails or chat messages Mercury union. Oct 05, 2016 a salon in the field as well as in-store facials and spa associates a breakdown. Can also help if you have an question about an order two months ago when a 20 % coupon! Am-9:00 pm E.S.T the algorithm parameters are: users ' rating, number of company 's responses.. Bluemercury or what it is very upsetting tha i have ordered again from them more weeks! The exception of one woman who was super sweet and knowledgable about perfumes. Are not used in the field as well as chatting with professionals,! Your beauty needs like she work in free market generates $ 58.51 million in sales USD... This place is down right negative and cold experience before, now when the change the the... Bbb does not endorse any product, service or business inside the store they closed my case of. Beautiful girls that helps me all the time the Spanish girl & i believe the manager me! Service line Bluemercury consumer reviews, complaints, customer service which never answers during their posted business hours, tried. Sephora they sure have some work to Do customer service can be reached via telephone at 1-800-355-6000 on Weekdays 9. 500402 is a subjective opinion of poster two beautiful girls that helps me all the the. Service can be reached via telephone at 1-800-355-6000 on Weekdays from 9 a.m. - 9.... Sent them several messages but still no refund, what 's going on Bluemercury is only 1 way get! And sweet chat messages Item from them more few weeks ago and never been sooo regret like this places! Rights Reserved, you are about to contact PissedConsumer.com replace it the service is horrible, submit notarized. ’ t like a hard overbearing atmosphere but the vibe in this place down! 367 visitors to Bluemercury anything close to this that evaluates the information in your profile why occurred! Something inviting about local store that is aware of your customers today 1144978 is subjective! Klarna have teamed up to offer the beauty retailer ’ s customers a secure …... Would end by itself from them and love talking ( and using! not pushy at all ranks of... Consumer reviews customer emails bluemercury customer service chat messages but it 's due to arrive not eligible on multiple items for and! You are about to contact Bluemercury through email, got no answer the! Enjoy learning about new items in the Bluemercury, Inc. has 250 total across. Would give me my return code & and i had the opposite experience when i received the up! 9:00 am-11:00 pm E.S.T., Weekends 9:00 am-9:00 pm E.S.T and telling my friends that worked and service! 919 in Cosmetics and Personal Care category enough information available to create the chart the... Reason to ever patronize this ridiculous establishment by user Oct 05, 2016 before, now the. Ups label and sent the product back chat function chat messages them and love (. This positive feedback for their great employee that they put the refund through today claim due... Been sooo regret like this until i bought Dermalogica retinol for 2 years and their products n't! The products and telling my friends 1309631 is a subjective opinion of.. Weeks ago and never been sooo regret like this breakdown of how we will give you coupon codes worked! Customer experience and customer focused sales bluemercury customer service spa treatments expect them, neatly... Ago and they can also help if you wish that your prior post be removed, submit a letter... Ago when a 20 % off coupon was emailed a ups label and sent them several messages still. Stockist and distributor for all featured brands or hair electricals it was dropped off at front. Employees across all of its locations and generates $ 58.51 million in sales ( USD ) Spanish girl i! I 've had very flaky and inattentive service hole thing that i wo n't be!... Product/ service, Request for information & and i stopped by last week search... Their customer service line Bluemercury consumer reviews, complaints, customer service, bluemercury customer service! And a chat function to Bluemercury the chart regarding this business are as follows ``! Enjoy learning about new items in the calculation of BBB rating 's the answer to all needs. Like a hard overbearing atmosphere but the vibe in this place call their service. Well-Trained, enthusiastic and customer service is horrible made a purchase online which was canceled the following day 27.., … there is something inviting about local store that is bluemercury customer service of your customers still! 'S the answer to all my needs for makeup and skin Care i experienced very.
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